Happens all the time with friends and it’s easy to go back and ask they what they really meant. But when it’s business, it’s much more difficult.
It’s when you’re talking to total strangers, or colleagues and customers who aren’t starting from a point of respect for your professionalism, that the problems start.
A survey by GMX found that over half of British respondents said they form opinions about a person’s intelligence, age and social status, simply from the way they write their emails. And one in three adults admit that they do adapt the style of their own emails to deliver a desired impression.
So if your email style is unprofessional, ungrammatical, illogical or just plain tedious, you could be making a negative impression on potential customers and partners.
And that’s particularly true if you’re trying to encourage business with regular email communications. Spending some time, and even some money, ensuring your newsletters are being delivering clearly, accurately and with a tone that suits your business, has to be good marketing sense.
Meanwhile running your eye back over every email you write, just to check for sense and spelling, has to be good for your image inside and outside your company, and even your long-term prospects.
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